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How can I track my order?
Once your order ships you will be emailed the tracking information. This email will contain the current tracking information as well as a link to receive the most up-to-date tracking. You can also sign into your account to receive the tracking information or by using your order number and the ema...
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I checked the status of my order and it hasn't changed since placing the order. It still shows "Awaiting Fulfillment / In Production".
Once an order is placed and payment has been made the order is put into our production and shipping planning process. When checking the status of your order, if the status is "Awaiting Fulfillment / In Production", this simply means your order has been received and will be filled according to our...
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When will my order ship?
Our doors generally ship within our quoted lead time (shown for each door on the product page). After payment is received, you will be given a planned ship date. This date might change +/- a few days depending on the availability of materials, but in general we are very close to the planned ship...
