ORDERING

• Can I pay extra to expedite my order?

  Unfortunately we do not offer a service to expedite your order. We understand that many customers have situations that require orders to be fulfilled in an expedited manner and while we will do our best to accommodate, generally we have to adhere to the lead times given.

• Can you ship outside of the the 48 contiguous United States?

  Unfortunately, we can only ship to the 48 contiguous, conterminous United States.

• Can you tell me which size I need to order?

  We do not offer instructions on measuring to determine the size required for your home unless you are local to our area and we are performing the installation. For new construction you can generally review the specifications found on each door's product page with your contractor. For replacements...

• Do you offer coupon codes or discount codes?

  We have been made aware of coupon sites listing fraudulent coupons for Grand Entry Doors. We do not utilize coupon codes. We are happy to respond to quote requests and can frequently offer discounts depending on the requested door unit and shipping location, but none of the coupon code sites have...

• Do you offer custom glass options?

  Each door is listed with the glass options offered with the stock unit. We can provide other glass options with a custom quote. Custom glass selection will affect the pricing and lead time. Custom glass options

• Do you offer custom sizes?

  Yes. Please contact us for custom sizes. For custom sizes we require a custom quote which. Pricing and lead time shown on the site reflect standard sizes. Prices for custom doors varies and differs from the pricing of the standard doors. Typical lead time for custom is 12-14 weeks. Quoting includ...

• Do you offer discounts or coupon codes?

  We do not utilize coupon codes on our site. However, we would be happy to work with you on a quote that might offer a discount. On each product page there is a get quote button. Configure the door as needed and submit for a quote, and we will respond. We can at times, depending on the door and th...

• Do you offer pre-finish / staining?

  All wooden front doors are priced and delivered as unfinished / not stained pre-hung units. No finish options available for shipped units.

• Do you offer trade and/or builder discounts?

  Our contractor and trade discounts are reserved for our loyal professional contractors and home builders as well as industry relevant professionals such as architects, interior designers and other volume buyers who have an established, on-going relationship with us. For those wishing to be consid...

• I have an existing door and want to replace it with one of your doors. Which size should I buy?

  We will do our best to guide you, but the first question we often ask when working with a customer who wants to replace their door is "do you have a contractor you are working with?". We will be unable to appropriately provide a quote for a replacement door without measurements from a qualified p...

• What are your terms of sale?

  Our terms of sale can be located here. Customers are required to accept our terms of sale prior to ordering.

• What if I order the wrong size?

  Ideally, our customers have a qualified installer they are working with that will provide the measurements required to properly install the unit. We are happy to work with your installation professional to determine the sizing required, but final determination is up to the buyer and/or your insta...

• What is an "in-stock" vs. a "special order" door unit?

  When a door shows as in-stock, that means that all of the components for the door are in stock (the slabs, the framing material, etc.). Because of the number of available options (door swing, hinge color, glass, etc.) as well as the size of a completed unit it is not possible to stock them comple...

• What is a pre-hung door unit?

  Our doors are sold as pre-hung units. As a pre-hung unit, the door will be sent prepped with hinges, prepped for handle (handleset not included) and assembled in a frame. Each pre-hung door unit is weathertight and includes: 4-9/16" or 6-9/16" wide jambs (with 4-9/16" jamb commonly used for 2x4 ...

• What is your current lead time?

  The availability/lead time of each door is listed and may change differ between styles, options, etc. The lead time listed is the shipping lead time (time in which it is shipped out of our manufacturer's facility), not the delivery lead time. Each unit ships from NC. Transit times will vary based...

• What is your return policy?

  Return Policy as of 11/14/23 At Grand Entry Doors, we take pride in offering high-quality door units that are configured to your specific needs and preferences. Due to the high degree of configuration involved in our products, we do not accept returns. We understand the importance of making the...

• Your doors are shown as finished and installed. Is finish and installation included in the price?

  Although our doors are typically pictured as stained and installed, all doors are priced and delivered as unfinished (not stained) pre-hung units. Installation and staining are not included in the price displayed. You can expect the door to arrive with the unfinished wood looking similar to thes...