GENERAL PRODUCT SUPPORT

• Are your doors ENERGY STAR® certified?

  No, our doors are not Energy Star certified, but they are evaluated by the National Fenestration Rating Council (NFRC) to provide detailed energy performance data, allowing customers to make informed decisions about their energy efficiency needs. Unlike Energy Star, which primarily favors fibergl...

• Can we paint our door black?

  No. Staining or painting the door black or any other dark opaque colors will void the warranty. These colors cause harm to the wood components by absorbing excess heat/UV rays. This includes warping and cracking. If you choose to proceed with painting your door unit black, please be aware that yo...

• Can we use a storm door?

  The use of a storm door should be avoided. This will cause the production of excess heat trapped between the wood door and storm door which will increase the chances of warping and cracking. Any use of storm doors would void the warranty.

• Can you provide details on how the door should be finished and the type of finish that should be used?

  All exposed surfaces (including the top, bottom, side edges and the hardware cutouts) must be stained and sealed no more than 30 days after installation. Prior to finishing, remove all debris, oils, and any other materials the unit may be exposed to during handling and installation. This is achi...

• Can you provide the stain colors seen on the doors?

  We're regularly asked about the process for staining doors and recommendations for products to use. Unfortunately, providing the brands and/or stain colors seen on our doors is not possible. Some of the doors we have stained, some are customer chosen stains. Where we have stained the doors, it is...

• Do you have recommended installers in my area?

  We have our own installers in most of North Carolina and Upstate South Carolina. Outside of those areas it is up to the customer to provide their own contractor/installer. We do not have a list of recommended installers.

• Do you offer fiberglass doors?

  No, we do not offer fiberglass doors. Our doors are constructed of wood. Our doors are an engineered stile and rail construction crafted of a hardwood laminated veneer lumber core offering more stability and resistance to warping than solid wood.

• Do you offer installation instructions?

  We do not provide installation instructions. It is our expectation that our customers' contractors are capable of installing an entry door without detailed instructions. We do not consider installing a door a project for a novice or homeowner DIY project. Therefore, we encourage you to only consi...

• Do you offer mirrored glass?

  We do not offer a mirrored glass. The glass on our doors is see-through.

• Do your doors have published energy performance ratings?

  Each door has its listed performance ratings for U-Factor, Solar Heat Gain Coefficient, Visible Transmittance. An overview for performance ratings by collection can be found here.

• How thick are the jambs?

  The interior portion of the jamb is 3/4" thick. The exterior is 1-1/4".

• How thick is the glass?

  The glass is 5/8" thick on a 1-3/4" door unit. On a 2-1/4" thick door unit, the glass is 1" thick. Our stock/standard door units are 1-3/4" thick. Doors can be ordered as a special order 2-1/4" thick.

• I have an older door and want to replace the glass. Do you offer replacement glass units?

  We appreciate your interest in our glass textures and understand that many customers seek replacement glass units for their existing doors. However, please note that we do not sell glass units separately. The glass options displayed on our site are only available as part of our complete door unit...

• Is the door ready to stain or will there be required prep work prior to staining and finishing?

  Staining and finishing a wood door is important for protecting it from the elements such as rain and ultraviolet light. A quality stain is what gives the wood its rich color and enhances the beauty of the grain. However, before the door is ready for stain some prep work is required. Our doors are...

• Is the glass insulated?

  The glass we use is a double pane insulated Low-E tempered glass.

• Is the glass see-through? Is the glass offered a privacy glass?

  The glass on our doors is see-through. We do not refer to our glass as a "privacy glass" nor do we offer that option.  The clear bevel and the clear flat / non-bevel offer the least privacy with the rain glass (custom orders only) offering the most privacy. The glass is a double pane insulated g...

• Is the Low-E glass hard or soft coated?

  It is a hard coated Low-E glass.

• On a double door can you prep (bore) both doors for handlesets?

  We only bore the active door. If you plan to use a dummy handle on the passive, the requirements could vary from no bore, single bore or double bore. Because of this we only prep the active. You will be responsible for prepping the passive door per the requirements of your handleset hardware.

• On a double door do both doors open?

  Yes, both doors on all of our double door units are operable. One side will be the active or primary and the other side will be the passive or secondary. The active is your typical side of passage. This is where the locking handleset is installed as well. The passive is secured to the top and bot...

• On each piece of glass on our door there is a "stamp". How can I remove this?

  Our insulated glass units are stamped to indicate that they are tempered glass, ensuring compliance with industry safety standards. The safety stamp is applied using durable methods and cannot be removed. Per International Building Code, the stamp shall be acid etched, sand blasted, ceramic fired...

• We ordered flemish glass, but received clear glass.

  When receiving and inspecting the door you will need to inspect both sides of the glass. The interior of all of our glass options is clear flat. The exterior would be the decorative panel. Please inspect both sides of the glass.

• We purchased two double doors and after installing them there appears to be light coming through the bottom between the doors as if the weatherstripping isn't long enough.

  On double doors you would have received foam wedge pads that were to be installed on the astragal at the top and bottom to help properly seal the door. Without these you might experience this, but it is not because of the weatherstripping. See proper placement of foam wedge pads.

• What color stains are acceptable?

  When it comes to selecting the right stain color for your wood door, we understand that you may have questions about what's acceptable and how it might affect the warranty. We've put together a general guideline to help you make an informed decision. Please note that this guideline is not specifi...

• What is the black material on the wood that looks like a glue or caulk?

  Some customers have asked if this is caulk, glue or even black ink. The black material is caulk from the glass unit. The glass units are overpacked with the black caulk sealant for optimal sealing. This can ooze out slightly, but is easily removed. We would not consider this a defect either struc...

• What species of wood do you offer?

  Our doors are listed with their stock species. We offer knotty alder and mahogany doors. At this time, we do not offer any other species of wood (such as white oak) even for custom orders.

• What type of handlesets are compatible with your doors?

  This will depend on the options chosen for handleset preparation when configuring your door. If you chose a double bore, 2-3/8" backset you will need a standard tubular handleset. These can be found off-the-shelf in any hardware or home improvement store. We bore for tubular at a 2-3/8" backset ...