GENERAL PRODUCT SUPPORT

• Can I install a storm door over my wood door?

  Our manufacturers strongly recommend avoiding the use of a storm door over your wood entry door. Storm doors trap heat between the two doors, creating an environment where excessive heat and humidity can build up. This trapped heat significantly increases the risk of warping, cracking, and other ...

• Can you recommend a stain color or stain product for my new door?

  Thank you for choosing a Grand Entry Door. The finish you select plays an important role in the beauty and longevity of your door, and this guide will help you get started. Below are the most common questions we receive about staining and finishing, along with clear answers and the key requireme...

• How thick are the door jambs?

  Door jambs are designed for strength, durability, and proper fitting with your entry system. The interior portion of the jamb (the side facing inside your home) measures 3/4" thick. The exterior portion of the jamb (the side facing outward) measures 1-1/4" thick. This construction provides addit...

• Is the door ready to stain, or will prep work be required before staining and finishing?

  Staining and finishing a wood door is essential for protecting it from the elements, including rain, sun, and ultraviolet light. A high-quality stain enhances the natural beauty of the wood grain while providing critical protection for long-term durability. While the doors are shipped unfinished...

• Is the glass insulated glass?

  Yes, the glass is insulated. Each door features double-pane, insulated glass units. Each insulated glass unit consists of two layers of glass separated by a sealed insulating space. This design significantly reduces heat transfer, helping to keep your home warmer in the winter and cooler in the ...

• On a double door unit, do both doors open?

  Yes, both doors on double door units are operable. One door is designated as the active door (primary), and the other as the passive door (secondary): The active door is the main door used for everyday entry and exit. This is where the locking handleset is installed, including the latch and dea...

• We purchased two double doors and after installing them there appears to be light coming through the bottom between the doors as if the weatherstripping isn't long enough.

  On double doors you would have received foam wedge pads that were to be installed on the astragal at the top and bottom to help properly seal the door. Without these you might experience this, but it is not because of the weatherstripping. See proper placement of foam wedge pads.

• What are the finishing requirements for my new wood door?

  Proper finishing is critical to protect your new wood door and maintain its beauty and durability. All exposed surfaces must be stained and sealed within 30 days of installation. Before finishing, it’s important to carefully remove all debris, oils, or materials the door may have been exposed to...

• What color stains are acceptable?

  When it comes to selecting the right stain color for your wood door, we understand that you may have questions about what's acceptable and how it might affect the warranty. We've put together a general guideline to help you make an informed decision. Please note that this guideline is not specifi...

• Why does Low-E glass sometimes look blue, green, or slightly purple?

  Low-E glass may occasionally show a soft blue, green, or purplish tint under certain lighting conditions. This subtle appearance is a normal result of the energy-efficient coating that helps reflect heat and improve overall thermal performance, not a defect in the glass.